Refund Policy

This Refund Policy clearly defines the standardized refund rules, applicable scenarios, processing procedures and time frames for all orders placed on our website. The policy is formulated to ensure transparent, fair and consistent after-sales service for every customer. We strictly abide by unified service standards to protect customer shopping rights and interests, and provide reliable and hassle-free refund solutions for eligible orders. All service contents are applicable to all users who browse and purchase products on this website.

General Refund Principles

We adhere to a customer-first and transparent service principle in all refund processing. For all orders that meet the platform’s return and refund conditions, we will complete standardized refund review and processing in accordance with unified rules. There will be no arbitrary rejection, unreasonable deduction or delayed processing for eligible refund applications.
All transactions on the website are settled in unified USD, and all refund amounts will be calculated based on the actual order payment amount. In accordance with our overall service rules, all products enjoy free worldwide shipping, and we bear all tariffs and cross-border handling fees. No additional fees or hidden charges will be deducted from customer refunds under any circumstances.
This refund policy applies to all product return refunds, order cancellation refunds and conditional service refunds on the platform. Any service behavior not specified in this policy will be processed in accordance with the unified customer service standards of the website.

Eligible Refund Situations

Customers can apply for a refund through official channels under compliant and legitimate circumstances. Qualified refund scenarios include customer-initiated returns within the valid return period, product quality problems, order errors caused by our system or operation, and other abnormal order situations that conform to platform service specifications.
For customer personal experience reasons such as dissatisfaction with product taste, inappropriate use scenarios or personal preference differences, customers can also initiate return and refund applications within the valid return cycle, provided that the returned products remain unused, with complete original packaging and intact accessories, and meet the platform’s return acceptance standards.
In case of product damage, quality defects, incorrect product delivery or missing items during transportation due to our packaging and delivery reasons, we will provide free return and refund services for customers, and bear all related processing costs.

Refund Ineligible Situations

To ensure the standardized operation of platform services and fair protection of legitimate rights and interests of both parties, partial situations do not support refund applications. If the return application exceeds the valid return period stipulated by the platform, the refund application will not be accepted.
If the returned products are artificially damaged, used, lost accessories, damaged packaging that cannot be resold, or do not meet the platform return acceptance standards, we have the right to reject the refund application. In addition, free gifts, promotional samples and other non-priced items do not support separate refund applications.

Standard Refund Processing Procedure

All refund applications need to be initiated by customers through the official website channel. Customers are required to submit valid order information and corresponding problem descriptions according to actual situations to facilitate our team’s quick review and verification.
After receiving the customer’s refund application, our professional after-sales team will conduct comprehensive review and verification. For order cancellation applications that have not been shipped, we will complete the review and refund processing in a timely manner after confirming the order status.
For return and refund applications involving physical product return, customers need to complete product return delivery according to the specified process. After we receive and inspect the returned products to confirm that they meet the return standards, the official refund process will be launched.

Refund Processing Time Frame

We implement a unified standardized refund processing cycle. After the returned products pass our inspection and verification, or the eligible unshipped order cancellation application is approved, we will complete the internal refund processing within the unified service cycle.
After the refund is initiated by our system, the specific arrival time of the refund funds depends on the processing rules and system efficiency of the customer’s corresponding payment channel. Different payment methods have different fund arrival cycles, which are beyond our independent control. Customers can check the refund progress through the website order page or consult our team for detailed status.

Refund Method and Amount Rule

All refunds will be returned through the original payment channel used by customers when placing the order, and we do not support arbitrary replacement of refund channels. The refund amount is subject to the actual payment amount of the customer’s order. Since all orders on the platform enjoy free global shipping and tariff-bearing services, no shipping fee, tariff fee or other additional fees will be deducted from the refund amount.
For orders with promotional discounts, the refund amount will be calculated according to the actual discounted payment amount. In case of partial product return in a single order, we will calculate the corresponding partial refund amount according to the unit price of the product and complete the refund processing.

Post-Refund Instruction

After the refund is successfully completed, the order status on the website will be updated synchronously, and the relevant order settlement will be closed automatically. If the customer does not receive the refund funds for a long time after the completion of our internal refund processing, the customer can contact us through the official channel to check the abnormal fund status.
After the refund is completed, if customers need to purchase products again, they can place a new order on the website and continue to enjoy all the platform’s preferential policies and standard after-sales services.

Policy Update and Interpretation

We reserve the right to optimize and adjust the content of this Refund Policy according to platform operation iteration and service upgrade. The updated policy content will be displayed on the website page in real time and take effect automatically after publication. Continued use of the website’s shopping and after-sales service functions by customers will be deemed as recognition and acceptance of the latest refund policy rules.

Contact Us

If you have any questions, doubts or personalized demands about refund rules, refund progress, eligible refund scenarios and other related content, please contact our customer service team through the Contact Us page on the official website. We will provide professional and targeted after-sales support for you.